1. Information you provide directly

When you register directly through gotejwal.com, we collect your email address and account password. We may also collect information you provide when purchasing a package, requesting support, submitting a complaint, communicating with us, or selecting communication preferences. Purchase and support records may include your order details, selected destination and package, transaction reference, payment status, correspondence, complaint details and any information you voluntarily provide

2. Information received from the Og Money app

When you choose to open Tejwal within the Og Money app, Og Money sends Tejwal a signed JSON Web Token (JWT) containing your name, email address and mobile phone number. This transfer is used to recognise or authenticate you and provide the Tejwal service you requested through the app. Depending on applicable law, the transfer is based on taking steps at your request or performing the service contract, Og Money’s legitimate interest in providing secure and seamless access, or your consent where consent is required.

3. Transaction and payment information

Tejwal supports KNET and credit card payments. Payment card information is entered into and processed by the relevant payment service provider or acquiring institution. Tejwal does not store your full credit or debit card details. We may receive and retain limited payment-related information such as the payment method, transaction reference, status, amount, date, currency and fraud or verification result

4. eSIM and service information

To supply, activate, manage and support an eSIM, we and our providers may process information such as the purchased plan, destination or coverage area, order and activation status, eSIM or subscription identifiers, installation and recharge history, remaining allowance, service validity and network usage information made available by the underlying provider. The exact technical identifiers and usage data processed may vary by plan, device, destination and network provider.

5. Technical and security information

When you use Tejwal, technical records may be generated automatically. These may include your IP address, browser type, operating system, device type, timestamps, login and authentication events, error records, security logs and information required to prevent fraud, protect accounts and maintain the reliability of the service.

6. Special categories of personal data

Tejwal does not intentionally request or collect sensitive or special categories of personal data. Please do not provide such information through customer-support channels unless it is necessary to resolve your request. If such information must be processed to provide the service or comply with law, we will limit the processing to what is necessary and apply appropriate safeguards.

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What is tejwal?

Disclosure of Data

How long does it take to receive my eSIM?

What countries does tejwal cover?

Which is the best eSIM for international travel?

When does my bundle start?

Can I travel to multiple countries with the same bundle?

What happens if I run out of data?

Can I use my phone's hotspot with a data bundle?

What are the benefits of using Tejwal's unlimited data plan?

What other data plans does Tejwal offer?

What kind of speed does Tejwal offer?

Does Tejwal work on cruises?

Is there an expiry date on the eSIM?

Who can I contact if I have other questions?